DDA Forensics Managing Partner Selected to Share Insights on Emerging Xactimate Trends
SAVANNAH, Ga. — Jonathon Diego, Managing Partner of DDA Forensics, presented at Gen Re’s 2026 Property & Casualty Claims Seminar, an invitation-only conference that brought together property and casualty claims leaders, insurance executives and industry practitioners from across the United States to discuss emerging challenges shaping today’s claims environment.
Held May 18-20, the event featured presentations from senior insurance executives, claims leaders, attorneys, and subject matter experts on topics including claims management, property damage coverage developments, litigation trends, and artificial intelligence.
Diego led a property claims session titled “Xactimate Exposed: Is It Intent or User Error?” The presentation examined how Xactimate pricing and estimating practices affect property claims. Attendees learned strategies for identifying estimate manipulation, claim inflation, fraud indicators and sources of claims leakage.
Drawing on DDA Forensics’ extensive experience investigating property damage claims, construction defects and insurance disputes, Diego shared lessons learned from Florida’s insurance market and discussed how many of those same challenges have spread to other regions of the country.
“Many carriers outside of Florida are now facing issues that Florida insurers have been navigating for years,” Diego said. “While DDA Forensics provides services throughout the Southeast and Texas, being headquartered in Florida gives us a front-row seat to emerging claims trends and estimating practices that often appear here before spreading to other markets. This presentation provided a high-level overview of what we’ve observed in the field, how these practices affect claim outcomes, and what claims professionals can do to identify potential red flags earlier in the process.”
Diego shared Xactimate estimating methodology, claim evaluation, documentation issues, claim inflation concerns, and practical approaches for evaluating complex property claims.
The conference brought together insurance industry leaders to discuss evolving risks, claims-handling strategies and emerging challenges facing property and casualty insurers. Diego’s selection as a presenter placed him among a distinguished group of industry leaders, including chief claims officers, insurance executives, nationally recognized coverage attorneys and leading experts in property and casualty claims.
“As claims become more complex, education remains one of the most valuable tools available to carriers,” Diego said. “Understanding the difference between legitimate estimating practices and user-driven errors helps claims professionals make more informed decisions and improve consistency and accuracy throughout the claims process.”
