Jonathon Diego

Partner, Certified General Contractor, Multi-State Licensed Adjuster

As Managing Partner at DDA Forensics (DDA), Jonathon Diego leads our dynamic team of Engineers and Building Consultants. As a General Contractor and Licensed Multi-State Adjuster with a robust claim handling background, he manages a variety of residential and commercial losses, ensuring precision and integrity on every project. He brings extensive experience and a unique eye for file quality to the team.

Committed to advancing the industry, Jonathon presents at a variety of conferences and events throughout the nation on current trends, advanced technology, and recent developments in property insurance claims.

Jonathon is certified by Verisk as an Xactimate Certified Trainer, Xactimate Pricing Consultant, and holds the prestigious Xactimate Level 3 certification as a Mastery user of the software. He is a Certified General Contractor (CGC) in Florida, as well as a Licensed Mold Assessor & Remediator. He has earned an Associate in Claims (AIC) designation, along with numerous certifications, including HAAG Engineering’s Residential Roof Inspector, Commercial Roof Inspector, Wind Damage Inspector, Level 1 Certified Thermographer, IICRC Water Restoration Technician (WRT) & Applied Structural Drying (ASD), Tile Roofing Industry Alliance (TRI) – Certified Florida High Wind Zone Installer, and EPA Lead Safe Renovator in Florida, Georgia, and Alabama.

Jonathon’s deep roots in construction began with his family’s hands-on approach to purchasing and renovating homes, which built a strong foundation for his career as a licensed General Contractor. Over the years, he has gained extensive experience in both project management and hands-on trades, working on multiple residential and commercial renovation and new construction projects. His hands-on involvement in projects has included everything from setting formwork and pouring reinforced concrete, retrofitting existing openings with tie-columns to meet updated code requirements for impact-rated fenestrations, reconstruction of structural elements such as tie-beams, installation of drywall, insulation, tile, and working with various roofing products and materials. Jonathon is presently involved in the design and development of three custom new-construction single-family homes in North Carolina, demonstrating his continued commitment to quality craftsmanship and project execution.

Leveraging his construction background, Jonathon excelled quickly in the insurance world. Throughout his career, Jonathon has managed numerous residential and commercial claims from major weather events, including hurricanes Ian, Michael, and Irma in Florida; hurricanes Ida and Isaac in Louisiana; and hurricane Ike in Texas, in addition to catastrophic events throughout the nation due to tornado, hail, wind, fire and flood events. Jonathon is a Florida Licensed All-Lines Adjuster; Louisiana Property & Casualty Adjuster; Georgia Property & Casualty Adjuster; South Carolina Adjuster; North Carolina Adjuster & Hail Adjuster; and Texas All-Lines Adjuster.

Prior to launching DDA, Jonathon amassed years of experience working for national insurance carriers and independent adjusting firms. Jonathon began his career as an Insurance Adjuster in 2007, later obtaining his All-Lines Adjusting License in 2008. Throughout his career as an Independent Adjuster, Jonathon fostered long-standing relationships throughout the industry.

Working with Citizens Property Insurance, he held multiple roles, including Independent Field Adjuster and Mediation Specialist. Jonathon handled DFS and litigation mediations throughout litigious Miami-Dade County, where his responsibilities included analyzing risk exposure, creating and implementing case-specific dispute resolution strategies, managing loss adjustment expenses, assessing and applying coverage, and directly conducting negotiations.

In 2017, Jonathon was deployed to the Florida Keys following Hurricane Irma as a Claims Examiner, reviewing field adjuster file submissions, assigning experts, determining coverage, issuing payments, and managing loss adjustment expenses. For his work in that role, he was awarded Citizens Property Insurance 2017 ACE award in the 3rd quarter, and later earned the annual ACE Award for Claims Handling Excellence. Later, he managed Quality Assurance for all Independent and Staff Field Adjusters in Broward County, working on improving the claims-handling process and the quality metrics of Field Adjusters.